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Terms & Conditions

Last updated: September 10, 2026

1. About these terms

These terms govern your use of Real Estate Manager (the "Service"). By creating an account or using the Service, you enter into a binding agreement with us.

2. Acceptance of these terms

By registering for, accessing, or continuing to use the Service you agree to these Terms & Conditions. If you do not agree, do not use the Service. If you use the Service on behalf of a company or other organisation, you confirm you have authority to bind that organisation; if you use it as an individual, you confirm you are of legal age to enter a contract.

3. The Service

Real Estate Manager is a web-based property management application for landlords and property managers. It allows you to record properties, rental units, tenants and leases, generate monthly rent charges, subsidy credits and payments, maintain tenant ledgers, and produce reports and rent bills. The Service is a record-keeping tool only. It does not provide legal, tax, accounting, or financial advice, and you remain responsible for complying with the landlord–tenant, housing, and tax laws that apply to you.

4. Your account

  • You must provide accurate registration information and keep it up to date.
  • You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
  • Notify us promptly if you believe your account has been accessed without authority.

5. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own property management purposes, within the limits of the plan you have selected (including any unit count limits). You may not reverse engineer, decompile, or attempt to derive the source code of the Service; resell, sublicense, or redistribute the Service; or circumvent technical limits, usage quotas, or billing controls.

6. Acceptable use

You must not misuse the Service. In particular, you must not:

  • use the Service for any unlawful purpose or in breach of applicable law;
  • use the Service for fraud, spam, harassment, or unlawful discrimination;
  • infringe the intellectual property or privacy rights of any person;
  • interfere with the security or integrity of the Service, including introducing malware, probing or scanning for vulnerabilities, attempting unauthorised access, scraping, or placing unreasonable load on our infrastructure;
  • upload personal data about tenants or other individuals without a lawful basis to do so.

7. Your data

You retain ownership of the property, tenant, and financial records you enter. You grant us a limited licence to host, store, process, transmit, and display that content solely to operate and support the Service. Our handling of personal data is described in our Privacy Notice.

8. Intellectual property

We and our licensors retain all right, title, and interest in the Service, including its software, design, documentation, trade marks, and branding. No rights are granted other than the limited licence described above.

9. Service level and availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance, updates, or events outside our reasonable control. You are responsible for keeping your own copies of critical records, including via the export features provided.

10. Plans, payment, and subscription terms

The Service is offered on a subscription basis: a base plan covering up to 10 rental units, plus a per-unit fee for each additional unit, billed monthly or yearly as you select. New accounts may include a free trial period; when the trial ends, access becomes read-only until a subscription is started.

Real Estate Manager is the seller of record for all orders. Card payments are processed securely by Stripe, our payment processor, which handles your card details; we never store full card numbers on our systems.

Prices are shown in US dollars. Sales tax or VAT is calculated and added at checkout where it applies. Your subscription renews automatically for successive billing periods until cancelled. If your unit count exceeds the units covered by your current plan, your subscription may be updated to reflect the additional units.

11. Refunds

Refunds are covered by our Refund Policy, which offers a 30-day money-back guarantee and is handled directly by us.

12. Suspension and termination

We may suspend or terminate your access to the Service if:

  • you materially breach these terms and do not remedy the breach after notice;
  • payment for your subscription fails or remains outstanding;
  • we reasonably believe there is a security, fraud, or legal risk;
  • you repeatedly or seriously violate the acceptable use rules above.

You may stop using the Service at any time and cancel your subscription. Following termination, you will have a reasonable period to export your records before they are deleted or anonymised in line with our retention practices.

13. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. You are responsible for the accuracy of the data you enter and for any decisions you make based on reports the Service generates.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or goodwill. Our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim. Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

15. Indemnity

You will indemnify us against claims, losses, and reasonable costs arising from the content you upload, your unlawful use of the Service, or your breach of these terms.

16. Changes to these terms

We may update these terms to reflect changes to the Service or legal requirements. Material changes will be communicated in the app or by email, and continued use after the effective date constitutes acceptance.

17. Assignment, governing law, and disputes

You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of assets. These terms are governed by the laws of the State of New York, United States, and the courts located in New York shall have jurisdiction over any dispute, without prejudice to mandatory consumer protections in your country of residence. Neither party is liable for delay or failure to perform due to events beyond its reasonable control.

18. Contact

Questions about these terms can be sent to support@realestatemgr.com. Billing and refund enquiries go to the same address and are handled by us directly.